Upgrades

Free Instance Assessment

All of our new upgrade clients receive an instance assessment for free. The assessment will include a checklist of which modules are currently being used, as well as a review of your past upgrade. This will give you an understanding of how the upgrade will be implemented.

Change Management

We will work within your organization's Change Management process to ensure that the entire upgrade process adheres to existing governance. By working in this manner, we can minimize the risk of the change and maximize our chances of delivering a successful upgrade.

Skipped Changes Review

Reviewing skipped changes is often overlooked in upgrades, which can cause them to take longer than normal. We ensure that all skipped changes are reviewed and processed correctly, which enables us to determine what parts of the upgrade will impact your business processes.

Upgrade Report

At the end of the upgrade process, we will deliver a comprehensive report to your organization that outlines all of the lessons learned, issues faced and resolved, a comparison of your previous upgrade, and an estimate on your next upgrade. This will showcase the value of upgrading in a timely manner.

Stay current

ServiceNow Upgrades for all sectors

With two major releases each year, more and more organizations are delaying their upgrades. This increases the risk of a forced upgrade by ServiceNow and also prevents your organization from leveraging the new features in the latest version.

By moving to the latest ServiceNow version, your organization will always be getting the most value out of the platform.

Government Agencies

Medical/ Healthcare

Banking and Financial

Telecom

Mining

Retail

FEATURED UPGRADE PROJECTS:

Some of the Upgrade projects we have worked on

KGHM International Upgrades

KGHM International has a small IT group that manages a lot of work. Their upgrades have to run smoothly and ensure that all existing functionality continues to work as expected.

Interfor Upgrades

Interfor depends on ServiceNow to run critical parts of their business. Therefore, they wanted their ServiceNow Admins to know how to effectively perform regular upgrades to the platform.

Ritchie Brothers Auctioneers Upgrades

Ritchie Brothers Auctioneers depends on ServiceNow and requires it to be available 24 hours a day, 365 days a year. Our upgrade process allowed them to achieve this uptime goal.