Upgrades

Free Instance Assessment

All of our new upgrade clients receive an instance assessment for free. The assessment will include a checklist of which modules are currently being used, as well as a review of your past upgrade. This will give you an understanding of how the upgrade will be implemented.

Change Management

We will work within your organization's Change Management process to ensure that the entire upgrade process adheres to existing governance. By working in this manner, we can minimize the risk of the change and maximize our chances of delivering a successful upgrade.

Skipped Changes Review

Reviewing skipped changes is often overlooked in upgrades, which can cause them to take longer than normal. We ensure that all skipped changes are reviewed and processed correctly, which enables us to determine what parts of the upgrade will impact your business processes.

Upgrade Report

At the end of the upgrade process, we will deliver a comprehensive report to your organization that outlines all of the lessons learned, issues faced and resolved, a comparison of your previous upgrade, and an estimate on your next upgrade. This will showcase the value of upgrading in a timely manner.

Stay current

ServiceNow Upgrades for all sectors

With two major releases each year, more and more organizations are delaying their upgrades. This increases the risk of a forced upgrade by ServiceNow and also prevents your organization from leveraging the new features in the latest version.

By moving to the latest ServiceNow version, your organization will always be getting the most value out of the platform.

Government Agencies

Medical/ Healthcare

Banking and Financial

Telecom

Mining

Retail

FEATURED UPGRADE PROJECTS:

Some of the Upgrade projects we have worked on

ServiceNow Trusted Advisor: Equinox Gold (Upgrades)

ServiceNow Upgrades were taking weeks to complete and were resulting in many interruptions for the business. Over the course of 18 months, Upgrade Governance was established that included a mature cloning process, a monthly patch management strategy, automated ServiceNow Plugin and Store App updates, as well as an effective communication strategy with the business for […]

NewRocket Managed Services Architect

The Managed Services team was executing various monthly services without any standardization, which delivered inconsistent results across all customers. Created monthly patch, ServiceNow store app, and family release programs as part of a Managed Services offerings program for over 70 customers. This delivered consistent, positive results and reduced overall implementation efforts. Administrators went from being […]

Ritchie Bros. Auctioneers Platform Administration and Development

Performed platform clones, monthly patches, and family release upgrades to leverage the latest features of ServiceNow. The client was managing all Telecom requests via email, which resulted in manual data collection required for request fulfillment. The Service Catalog was leveraged to implement 25 processes for the Telecom team that involved gathering the correct information and […]