Ritchie Bros. Auctioneers Platform Administration and Development

Performed platform clones, monthly patches, and family release upgrades to leverage the latest features of ServiceNow.
The client was managing all Telecom requests via email, which resulted in manual data collection required for request fulfillment. The Service Catalog was leveraged to implement 25 processes for the Telecom team that involved gathering the correct information and the back-end workflows needed to fulfill the request. This enabled reporting on the types of telecom requests that was not possible with the previous email-based process, a reduction in request fulfillment times because the correct information was gathered at the start of the process, and self-serve request status updates were available to requesters which resulted in less manual effort needed from the fulfillment team.