ServiceNow Architect: TELUS

Implemented a new process for a Telecom enterprise that had multiple teams managing their Business-to-Business customer onboarding via Excel and email. The average customer onboard time was measured at over 40 days of combined effort. A new process was implemented in ServiceNow that required only the initial data entry by a single team while also meeting all requirements. This resulted in the average customer’s onboard time being reduced to 6 hours, an effort reduction of over 98%.